Conditions of Use

Detailed Description of Good and / or Services

MusiCraft is a business in the musical instrument industry that markets the repair, servicing and sales of new and reconditioned woodwind and brass instruments, as well as the sale of wind instrument accessories.


Delivery policy

Subject to availability and receipt of payment, requests will be processed within [#Delivery Days#] days and delivery confirmed by way of booking [#Number / Voucher / ID etc#].

Return and Refunds Policy

We offer a 7 day no-hassle returns period on items purchased through our website. Within 7 days you can return items for a full refund or exchange your items.

Accessories can be returned within 7 days provided the item being returned is:

-      Undamaged, unused and unopened with the original labels and stickers still attached.

-      Returned within the stated period (7 days starting from the day the item is received by you)

-      Not missing any accessories or parts.

-      NOT a digital product such as an ebook or the item is NOT a magazine, book or any form of reading material.

Instruments and mouthpieces can be returned within 7 days provided that the goods are:

-      Undamaged

-      Returned within the stated period (7 days starting from the day the item is received by you)

-      They are not modified in any way by the customer.


Customer Privacy Policy

MusiCraft shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Payment Options Accepted

Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the MusiCraft’s bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for MusiCraft by PayFast who are the approved payment gateway for Standard Bank of South Africa.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).


MusiCraft takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and MusiCraft chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 8 Humby Road, Ottery, Cape Town, 7800.


MusiCraft may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by close corporation based in South Africa trading as MusiCraft CC and with registration number CK 93/24590/23 represented by Victor M. De Freitas.

Export Restriction

The offering on this website is available to South African clients only.

MusiCraft contact details

Telephonic Support: +27 (21) 703 2902 | Email Support:;